Guaranteed acceptance or your money backDispatched the same working dayAccepted by HM Passport Office, DVLA & HMRC

Drafted by paralegals since 2000

Apply online – £18.50

Tracking your order

Where’s my Deed Poll?

We post every Deed Poll the same working day you order, and email you when it goes. With Tracked or Tracked & Signed delivery, a second email brings your Royal Mail tracking number; 1st and 2nd Class are not tracked. Still waiting after the last day of its delivery window? Email support@deedpolls.org with your order reference.

Check your dates If it is late
  • Posted the same working day
  • Royal Mail tracking with Tracked
  • Answered by email
A young man in a sage T-shirt catching a long cream envelope as it comes through the letterbox of a coral front door
What happens, and when

From your order to your doormat

Five steps, with an email at each one that matters. The delivery days count from the day it is posted.

STRAIGHT AWAY 1 You order Confirmation email, with your reference WITHIN 2 HOURS 2 Two guides By email: how to sign it, and who to tell SAME WORKING DAY 3 Drafted and posted Checked, then a dispatch email AFTER POSTING 4 Tracking number Tracked and Tracked & Signed only WORKING DAYS LATER On your doormat Tracked: 1 to 2 days 1st Class: 1 to 3 days 2nd Class: 3 to 5 days 1 STRAIGHT AWAY You order Confirmation email, with your order reference 2 WITHIN 2 HOURS Two guides By email: how to sign it, and who to tell 3 SAME WORKING DAY Drafted and posted Checked by quality control, then a dispatch email 4 AFTER POSTING Tracking number Tracked and Tracked & Signed orders only WORKING DAYS LATER On your doormat Tracked: 1 to 2 working days 1st Class: 1 to 3 working days 2nd Class: 3 to 5 working days
Tracked & Signed takes the same 1 to 2 working days as Tracked. Delivery times are Royal Mail’s estimates for each service at our checkout, counted in working days from the day we post it.
Your dates

When should yours arrive?

Pick the post you chose at the checkout. The dates are for an order placed today; if you ordered earlier, count the same number of working days on from the day your dispatch email came.

  • Tracked£6.99Royal Mail tracking number by email
  • Tracked & Signed£9.99Tracking number, and signed for at the door
  • 1st Class£4.99No tracking
  • 2nd Class£2.99No tracking

Ordered after that day’s post had gone, at a weekend or on a bank holiday? It was posted on the next working day, so count from then.

If you ordered today

We post it the same working day. After that, the post you picked decides when it lands:

  • Tracked1 to 2 working days, at £6.99
  • Tracked & Signed1 to 2 working days, at £9.99
  • 1st Class1 to 3 working days, at £4.99
  • 2nd Class3 to 5 working days, at £2.99

The name becomes yours on the day you sign it in front of your witnesses.

Your inbox

The emails to look out for

Each one carries your order reference. They come from orders@mail.deedpolls.org, so search for that address, and check your junk or spam folder too.

  1. Straight away

    “Your deed poll order has been received”

    Your order reference, the names on the order, what is included and the delivery you chose.

  2. Within 2 hours

    “How to execute your deed poll” and “Who to notify about your name change”

    How to sign it with your witnesses, and who to tell once you have.

  3. The day it is posted

    “Your deed poll has been posted”

    The delivery service and its estimated time, and what is in your envelope.

  4. With Tracked post

    “Track your deed poll delivery”

    Your Royal Mail tracking number, with a link. The email itself warns that the tracking can take a few hours to update after posting.

Deed Poll not received?

If it has not arrived

Royal Mail’s delivery times are estimates rather than promises. These are the checks worth making first, and then write to us.

  • Count working days from the posting day

    Weekends and bank holidays do not count. The day to count from is the day of your dispatch email.

  • Follow it with Royal Mail

    With Tracked or Tracked & Signed, use the number in your tracking email. Royal Mail says an item showing as ready for delivery should arrive the next time it delivers to your address.

  • Post being redirected?

    Royal Mail asks you to allow an extra working day when a Redirection is in place for your address.

  • Missed a Tracked & Signed delivery?

    Someone has to sign for it. If nobody was in, Royal Mail leaves a card telling you how to have it delivered again or collect it.

Still nothing? Email us

Once the last day of its delivery window has passed, email support@deedpolls.org. Royal Mail asks people waiting for an item to contact the sender rather than Royal Mail, and the sender is us.

  • Your order reference, from any of our emails
  • The name on the order
  • The postcode it was going to
Email support@deedpolls.org Or use our contact form

Royal Mail’s own rules

When the sender can claim for a missing item

1st and 2nd Class
From 10 working days after its due date
Royal Mail tracked services
From 7 working days after its due date

Royal Mail says early claims cannot be processed, and that whoever is waiting for the item should contact the sender. From Royal Mail’s help page, read October 2026.

Questions & answers

Tracking and delivery, answered

How do I track my Deed Poll?

Choose Tracked or Tracked & Signed at the checkout. Once your Deed Poll is posted, we email you the Royal Mail tracking number with a link to follow it, and the tracking can take a few hours to show. 1st and 2nd Class are not tracked, so the email telling you it has been posted is your marker.

When will my Deed Poll arrive?

We post it the working day you order, unless that day’s post has gone or it is a weekend or bank holiday, when it goes the next working day. From then, Tracked and Tracked & Signed take 1 to 2 working days, 1st Class 1 to 3 and 2nd Class 3 to 5. Those are Royal Mail’s estimates rather than guarantees.

My Deed Poll has not arrived. What should I do?

Once the last day of its delivery window has passed, email support@deedpolls.org with your order reference, the name on the order and the postcode it was going to. Royal Mail asks anyone waiting for an item to contact the sender rather than Royal Mail, and the sender is us.

I have not had an email saying it was posted. Why?

We send it on the working day your Deed Poll goes in the post. Search your inbox and junk folder for orders@mail.deedpolls.org, and look for an email asking you to confirm your names or delivery address: when we need to check either, the order waits for your reply.

Can you email my Deed Poll instead of posting it?

No. You sign the printed paper in ink with your witnesses watching, so the paper itself is what we post, to the address on your order. There is no downloadable version to print at home.

What happens if I miss a Tracked & Signed delivery?

Someone has to sign for it, so if nobody is in, Royal Mail leaves a card explaining how to have it delivered again or collect it. If being in to sign is hard, Tracked delivery is just as quick and needs no signature.

Something else about your order? Email support@deedpolls.org with your order reference, or ask a paralegal.

Keep reading

Related answers

Same-day and next-day Deed PollsPosted the day you order, and which post can reach you the next working day.Read this Signing and witnessing itWitness rules, what each witness writes, and where to sign.Read this What does a Deed Poll look like?Ours, part by part, with the certified copies and everything else in the envelope.Read this

Not ordered yet?

Apply online in about five minutes. A paralegal drafts your Deed Poll, quality control checks it and it is posted the same working day, with Royal Mail tracking if you choose Tracked at the checkout.

Apply online – £18.50 Ask a paralegal

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